Case Study Details

 

Built a powerful mobile app to automate passenger logistics & online booking process for India’s famous transport & logistic company

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Client Background

Objective

Automation of the internal manual operations and requirement of a fleet management system to manage 3000+ fleet, create a brand presence for their new “Passenger Luxury Bus Segment” as well as provide their drivers with an application to track the booking on the go. To provide the customer with an online ticket booking system and with a vision-oriented solution to update them about the fleet’s current location.

  • Country
    India

  • Industry
    Transportation & Logistics

  • Solution
    Mobility, Digital Transformation

Challanges

Challenges

  • It was difficult for the client to manage the fleet of more than 3000 buses without an automated system
  • Tracking the bus current location was difficult without any robust solution
  • Lack of platform that provides a central administration and integrates it with branch operations for fleet management and its routes
  • The client wanted to transit from the manual process of booking tickets to an online ticket booking solution while still retaining control over the process
  • The client wanted to augment its brand presence for the new “Passenger Luxury Segment”
  • Reduce customer churn, enhance customer experience & improve customer acquisition
  • Daily manual operations, tracking of all the activities and repairs related to the vehicles was cumbersome and time-consuming
  • There was a high risk of human errors and cheating in terms of fuel, replacement of machine parts and it’s servicing
  • Lack of engagement between the administration and the driver
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Solution

  • The web and mobile application had all the features including bus online ticket book combined with other features like Search ticket, book ticket, printing booked ticket, ticket cancellation, Change travel date, change passenger details, split PNR, Email ticket, and Track ticket status
  • The system allowed end-users to:
    1. The user can get all the information regarding buses, the number of buses, and the availability of seats
    2. The user was able to select his/her preferred through the dynamic seat layout in the system
    3. Book their tickets at counters and also by getting the help of operators to make an online payment
    4. The online payment gateway was integrated for end-users to make direct easy payments
  • The tablet app was given to the drivers so that they can manage bookings on the go from anywhere. iPad and Android Tablet apps catered to the operations and reporting management of vehicles and were operated by the driver
  • The foremost objective of the tablet application was:
    1. The foremost objective of the apps was to make passenger check-in digitally using an inbuilt barcode reader. This otherwise is done manually by most of the travel companies
    2. Add the food and beverage sales from inside the bus immediately after sales
    3. Record mandatory routine supervisions of the bus condition before embarking on the journey with images to support the checks
    4. Report for vehicle transfer requests, vehicle inspection, vehicle transits, vehicle location via GPS, vehicle maintenance, and repairs, etc.
  • We also implemented GPS vehicle tracking which helped the client experienced significant benefits both in terms of improved job efficiency and a reduction in fuel costs.
  • The bus tracking system offered the right tools to give them accurate and up-to-date information about the drivers and their location. This way they can reduce the idling time, increase job productivity
  • All these updates they can get on their fingertips and run the business a lot more smoothly and efficiently
  • In the admin module, the administrator was able to perform the following tasks:
    1. Manage trip details including Bus schedule, bus type, a listing of bus destinations, rates, etc. cancel the tickets and approve the cancellation requests
    2. Get a detailed report of the daily number of trips, the total number of passengers traveling, total bookings, manage booking revenue, etc.
    3. Through a single dashboard he was able to manage all his inward/ outward fleets and transit operations like search trips, fleets in transit, manage bookings, manage inquiry, etc.
    4. He could distribute vehicles to drivers, manage driver details, and check its routes, its location, its servicing, fuel consumption and its payment, Vehicle Transfer Request, Vehicle Inspection, Vehicle Transit, Vehicle location via GPS

Case Study Solution

Project Highlights

Online booking

Online booking

Bus tracking

Bus tracking

Passenger Check-in

Passenger Check-in

Online payment

Online payment

Tracking online ticket booking

Tracking online ticket booking

Manage trips

Manage trips

Fleet maintenance details

Fleet maintenance details

KCS Approach

KCS Approach

Our solution contains all the features including bus online ticket book combined with other features like Search ticket, book ticket, printing booked ticket, ticket cancellation, etc. which will streamline the client’s most of the operations. We developed a mobile app to make passenger check-in digitally using an inbuilt barcode reader. This otherwise is done manually by most of the travel companies. The iPad application record mandatory routine supervisions of the bus condition before embarking on the journey with images to support the checks.

Outcome

Outcome

  • Our solution proved flexible and vital for the client in maximizing productivity, reducing cost, streamlining the maintenance of 3000+ fleets, shifting from manual to an automated system, and enhancing customer experience through an online booking solution
  • With our solution accuracy was increased by around 40%. The data was stored centrally, making it easily accessible by the branch operator, central admin, and drivers as well as customer support
  • Customer support was made speedy with faster responsiveness. The bus driver through the iPad / Tablet app was easily able to keep a track of all the passengers boarding the bus, cancel or issue tickets on the go, supply food/ beverages on the go, and more
  • Thus, automation introduced in each process, operation of the fleet helped the client stay connected while increasing transparency and accountability
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Tech Stack

Asp.NET MVC
MS SQL
iOS
Android

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