Case Study Details

 

Built web and mobile application for India-based enterprise to make nearby location search quick and easy

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Client Background

Objective

The aim of the client is to get the local retailers side by side tremendously in this fast-growing digital world. The main focus of the client is on local retailers and businesses and thus it works to bridge the gap between different small-scale businesses and customers.

  • Country
    India

  • Industry
    Hi-Tech

  • Solution
    Digital Transformation, mobility

Challanges

Challenges

The client realized that web applications and mobile apps are a critical part of today’s fast-growing world. The client had a clear idea of building a platform that could eliminate the gap between various small-scale businesses and customers. But it had no proper medium or resources to implement those ideas into action. The client approached KCS for implementing their ideas into action. Team KCS did elongated research for understanding the market scenario. It also dedicated prolonged hours to understand various requirements of the client. After lengthy discussions with the client, team KCS identified the following problem areas which needed attention:

  • Lack of online presence
  • Lack of any local platform for small vendors as well as small retailers
  • Lack of brand visibility for many local retailers
  • Absence of a platform to get connected to multiple service experts
  • The huge communication gap between various retailers and the customers
  • Lack of platform for customers to book any nearby services
  • Improving the real link between customer feedback and operations in various small-scale businesses
  • A platform to truly understand the need of the customers
  • Ambiguous pricing of various services and products
  • Difficulty in finding the correct address of a particular place
  • Lack of deep knowledge of customer behavior
  • Lack of notifications of any last-minute offer or sale to the customers
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Solution

Due to a lack of resources, the client outsourced KCS to build a dynamic web and mobile application for a cohesive online presence to help various retailers and customers navigate through their services and easily understand the solutions they provide. The client wanted an intuitive, feature-driven, and responsive mobile app that highlights their service of filling the gap between retailers and customers. The client wanted their customers to quickly find nearby services and products at an affordable rate. It was a challenge for team KCS to build a dynamic web and mobile application that could meet the client’s expectations.

After determining the requirements of the client, team KCS provided it with the following solution:

  • Alluring web and mobile apps were designed to meet the client’s requirement
  • A visually appealing website was developed to mirror the innovative solutions and service offerings of the client
  • 10,000 data were mined on Gujarat level
  • An android, as well as iOS mobile app, was developed for reaching more customers
  • Team KCS also developed the logo of the client for enhancing the online presence
  • A corporate presentation was prepared with all the minute details about the services provided by the client
  • Stationaries were specifically designed according to the need of the client
  • Flyers and cards were also provided to the client to boost up the productivity
  • In-app banner services for various businesses were also made available

Case Study Solution

Project Highlights

Push notifications

Push notifications

Google Maps integration

Google Maps integration

Locate nearby dealers based on products/ brands they sell

Locate nearby dealers based on products/ brands they sell

Local Search, Food Order, Travel, Movies, Online shopping using Geolocation features

Local Search, Food Order, Travel, Movies, Online shopping using Geolocation features

Promote brands across the network

Promote brands across the network

Search nearby retailers

Search nearby retailers

One-touch easy dashboard to search any service

One-touch easy dashboard to search any service

Search from across 80 services available

Search from across 80 services available

KCS Approach

KCS Approach

In-App Services/ Product Listing helps both the customer to view various products and services as well as retailers to list different services/products provided by him. In-App Store Locator and convenient appointments are now possible. The In-App Maps can help consumers get the direction of any service provider whenever they want. In-App Voice Call allows the customer to call the retailer and place the order while saving the time of visiting a particular place. Customers can shop online in a hassle-free manner. Customers can compare rates from different service providers before buying. In-App Wallet helps the customers with an Easy Payment Process.

Outcome

Outcome

  • The client genuinely wanted to grow and provide maximum benefits to the customers as well as retailers and small-scale business
  • It wanted to bring the customers and businesses together and therefore it approached KCS
  • Team KCS managed to provide stellar web and mobile apps along with stationaries and corporate presentations to serve the client in the best possible manner. It can effortlessly deliver the key features provided by the client
  • A White Label Solution enhances the progress
  • Representation of the services offered by the client in a professional and concise way
  • Accessing a plethora of products, services, offers, and deals were now possible for the customers
  • Enables distinct customer requests
  • Booking verified and trusted service professionals at the fingertips
  • Location-based services anytime and anywhere were greatly beneficial to the customers
  • Multiple service experts could be accessed effortlessly
  • Earning commission on a referral basis increases the revenue of various businesses
  • Guaranteed service quality satisfaction
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Tech Stack

Android
iOS
MS SQL
Dotnet

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