Case Study Details

 

Encouraging real-time insights into business processes to a reputed South African company through an intuitive mobile app & Azure solution

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Client Background

Client Background

Located in South Africa the client propels to provide a user-friendly and cost-effective solution to help businesses collaborate and enhance their quality management. Magnitude provides clients with a tool that adds value, provides real-time insight, and offers collaborative quality management functionality. The client however wanted to expand his business possibilities. The client wanted to render a mobile app that creates incredible real-time insight into various business processes, assisting internal management whilst ensuring that all parties/stakeholders are kept abreast of critical business activities. With the main objective as to improve services, increase turnover, and manage costs while clarifying the softer non-tangible elements within the business process the client approached KCS.

Objective

The primary objective of this project is to improve services, increase turnover, and manage costs while clarifying the softer non-tangible elements within the business process.

  • Country
    South Africa

  • Industry
    Hi-Tech

  • Solution
    Mobility, Cloud, Microsoft Azure

Challanges

Challenges

Upon learning about the client’s requirement, our team analyzed the business and concluded on the challenges that our team might encounter while providing the problem. We have found that the challenges were not only at the internal management level but it was lacking a proper medium for customer communication. Here are the challenges.

  • Assisting internal management was a haphazard process
  • There was no real link between customer feedback and the client’s business operations
  • The client was also facing problems in understanding the customer’s demand adding time in the further processes
  • Lack of a proper medium for the customers to complain directly to the client
  • Cost-effectively improving services was a pre-eminent task of the client
  • Losing customers was unacceptable to the client’s enterprise
  • The client was not able to unleash the important touchpoints of the business
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Solution

We developed an intuitive mobile app for the client. Loaded with features like performance index, membership, customer activity, sales activity, and more, the app perfectly represented their establishment in a much-desired professional manner. Here are the solutions in brief that we provided to the client.

  • We developed a mobile application for the client that would represent their establishments professionally and succinctly
  • Critical issues are immediately escalated to the right person for instant recovery
  • The app enabled the customers to provide feedback within their comfort zone
  • The solution enabled simple widespread access to the information is available in real-time
  • The solution enabled both; internal branch comparatives and total industry analyses
  • The application incorporated the ability to analyze issues and see whether they are “once off” or “trends”
  • It provided instant benchmarking in order to illustrate how the establishment stacks up
  • Our solution eradicated any paperwork or cumbersome administration automating the entire process
  • The solution encouraged both positive and negative feedback
  • We used the Microsoft Azure platform for the project
  • Our solution ensured that data collection is an ongoing process and not a shot in the dark

Case Study Solution

Project Highlights

Android & iOS App

Android & iOS App

Widespread access to the information in real-time

Widespread access to the information in real-time

Internal branch comparatives and total industry analyses

Internal branch comparatives and total industry analyses

Issues Analysis

Issues Analysis

Eliminated paperwork & cumbersome administration process

Eliminated paperwork & cumbersome administration process

Microsoft Azure platform

Microsoft Azure platform

KCS Approach

KCS Approach

We developed an astounding Mobile App that simplified various business processes and created real-time insights. It gave a seamless, pleasing platform to the customers allowing them to share their information like never before. It proved to be a win-win solution for both company and the customer.

Outcome

Outcome

  • In this competitive business world, every successful company needs mobile apps and smart business tools to connect with customers and ensure that their business processes are effective and efficient. This is when our solution proves to be the best
  • Our stellar solution helped the client immensely by introducing the concept of Collaborative Quality Management through App while giving real-time insights into business processes
  • In this competitive business world, every successful company needs mobile apps and smart business tools to connect with customers and ensure that their business processes are effective and efficient
  • This is when our solution proves to be the best. Our stellar solution helped the client immensely by introducing the concept of Collaborative Quality Management through App while giving real-time insights into business processes
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Tech Stack

Android
iOS
Microsoft Azure

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