![Client Background Client Background](https://www.kcsitglobal.com/images/case-study/client-background-south_africa_er_company-131021.webp)
Objective
They onboarded KCS because they needed a centralized web-based system to standardize Training, Auditing & Consulting operations across all offices to ensure consistency. They wanted to digitize the existing system and processes to boost “smart work.” They ask us to assimilate the real-time status of various stages in Training, Auditing as well as Consulting.
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Country
South Africa -
Industry
Education -
Solution
Digital Transformation, SharePoint
![Challanges](https://www.kcsitglobal.com/images/case-study/challenges-south_africa_er_company-131021.webp)
Challenges
- Lack of operations & process standardization
- The absence of data synchronization and coordination
- Historic data identification was painstaking
- The consulting Operations were manual in all the offices of South Africa & in other countries
- Documentation of Training and Auditing was time-consuming
- Traditional Excel-based national Schedule system was used for resource booking
- Traditional systems accelerated paperwork, expenses, and time
- An increase in the cost of the workforce had resulted in increase in the cost of operations
Talk to our experts and get world-class digital solutions.
Solution
- Our professionals delivered a robust and feature-rich solution allowing the users to manage all the Training, Auditing, and Consulting operations
- We provided a robust User Authentication as well as Authorization through the Windows Active Directory and SharePoint
- The solution allowed Data Capturing of all the stages along with the workflows to simply move from one stage to another
- Timer Job automatically updated the status of each stage if there were any Dues or Overdue
- Wall Summary of all the schedule enabled the client to view the current status
- Course wise Certificate Template was provided to easily issue the certificate on completion of the course
- We also provided EDMS to the client: For each course, training material is prepared. It goes through distinct stages (Editing, Graphics, Legal) after which it is finalized. A separate Project is created for course-wise training material development. Project Tracking System is the integrated part of the solution
- Student History empowered the call center users to quickly find the student information whenever required
- Provided various Analytics summary reports with real-time status to enable business forecast
![Case Study Solution Case Study Solution](https://www.kcsitglobal.com/images/solution-south_africa_er_company-131021.png)
Project Highlights
![National Schedule](https://www.kcsitglobal.com/images/national-schedule.png)
National Schedule
![Centralize system for operation](https://www.kcsitglobal.com/images/centralize-system-for-operation.png)
Centralize system for operation
![Graphical Data representation reports](https://www.kcsitglobal.com/images/graphical-reports.png)
Graphical Data representation reports
![SMS notifications](https://www.kcsitglobal.com/images/sms-notifications.png)
SMS notifications
![Monthly email notifications](https://www.kcsitglobal.com/images/monthly-email-notifications.png)
Monthly email notifications
![Training stage workflows](https://www.kcsitglobal.com/images/training-stage-workflows.png)
Training stage workflows
![Auditing and Consulting Stage Workflows](https://www.kcsitglobal.com/images/auditing-and-consulting-stage-workflows.png)
Auditing and Consulting Stage Workflows
![EDMS](https://www.kcsitglobal.com/images/edms.png)
EDMS
![Document Approval Workflows](https://www.kcsitglobal.com/images/document-approval-workfllows.png)
Document Approval Workflows
![Schedule / Resource/ Student Management](https://www.kcsitglobal.com/images/schedule-resource-student-management.png)
Schedule / Resource/ Student Management
![Integration with diff systems like Sage ERP](https://www.kcsitglobal.com/images/integration-with-diff-systems-like-sage-erp.png)
Integration with diff systems like Sage ERP
![Vodacom Tele calling System](https://www.kcsitglobal.com/images/vodacom-tele-calling-system.png)
Vodacom Tele calling System
![KCS Approach](https://www.kcsitglobal.com/images/KCS-approach-south_africa_er_company-131021.png)
KCS Approach
The solution automated various operations like students looking for a training course, Certificate generation at the end of the course, receipt & travel management, etc., and thus improved processing speed and accuracy. Detailed insights from analytic reports gave valuable information into the behaviors of the various market segments, departments, and resources.
![Outcome Outcome](https://www.kcsitglobal.com/images/outcome-south_africa_er_company-131021.png)
Outcome
- The training and auditing module provided by us completely standardized their process and eliminated errors
- The solution automated various operations like students looking for a training course, Certificate generation at the end of the course, receipt & travel management, etc. and thus improved processing speed and accuracy
- Detailed insights from analytic reports gave valuable information into the behaviors of the various market segments, departments, and resources
- Enabling the client to easily solve various complexities and meet business goals, the solution improved the efficiency of their employees while accelerating the overall productivity
- It also helped in optimal utilization of the resources while maximizing ROI, quality of management improving service, and customer satisfaction
Tech Stack
![SQL Server](https://www.kcsitglobal.com/images/mssql-server-icon.jpg)
![SharePoint Server](https://www.kcsitglobal.com/images/sharepoint-logo2.png)