Case Study Details

 

KCS assisted South Africa’s education industry to ascend the digital technology curve with OMS system to digitize operations and processes

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Client Background

Objective

The onboarded KCS because they needed a centralized web-based system to standardize Training, Auditing & Consulting operations across all offices to ensure consistency. They wanted to digitize the existing system and processes to boost “smart work.” They ask us to assimilate the real-time status of various stages in Training, Auditing as well as Consulting.

  • Country
    South Africa

  • Industry
    Education

  • Solution
    Digital Transformation, SharePoint

Challanges

Challenges

  • Lack of operations & process standardization
  • The absence of data synchronization and coordination
  • Historic data identification was painstaking
  • The consulting Operations were manual in all the offices of South Africa & in other countries
  • Documentation of Training and Auditing was time-consuming
  • Traditional Excel-based national Schedule system was used for resource booking
  • Traditional systems accelerated paperwork, expenses, and time
  • An increase in the cost of the workforce had resulted in increase in the cost of operations
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Solution

  • Our professionals delivered a robust and feature-rich solution allowing the users to manage all the Training, Auditing, and Consulting operations
  • We provided a robust User Authentication as well as Authorization through the Windows Active Directory and SharePoint
  • The solution allowed Data Capturing of all the stages along with the workflows to simply move from one stage to another
  • Timer Job automatically updated the status of each stage if there were any Dues or Overdue
  • Wall Summary of all the schedule enabled the client to view the current status
  • Course wise Certificate Template was provided to easily issue the certificate on completion of the course
  • We also provided EDMS to the client: For each course, training material is prepared. It goes through distinct stages (Editing, Graphics, Legal) after which it is finalized. A separate Project is created for course-wise training material development. Project Tracking System is the integrated part of the solution
  • Student History empowered the call center users to quickly find the student information whenever required
  • Provided various Analytics summary reports with real-time status to enable business forecast

Case Study Solution

Project Highlights

National Schedule

National Schedule

Centralize system for operation

Centralize system for operation

Graphical Data representation reports

Graphical Data representation reports

SMS notifications

SMS notifications

Monthly email notifications

Monthly email notifications

Training stage workflows

Training stage workflows

Auditing and Consulting Stage Workflows

Auditing and Consulting Stage Workflows

EDMS

EDMS

Document Approval Workflows

Document Approval Workflows

Schedule / Resource/ Student Management

Schedule / Resource/ Student Management

Integration with diff systems like Sage ERP

Integration with diff systems like Sage ERP

Vodacom Tele calling System

Vodacom Tele calling System

KCS Approach

KCS Approach

The solution automated various operations like students looking for a training course, Certificate generation at the end of the course, receipt & travel management, etc., and thus improved processing speed and accuracy. Detailed insights from analytic reports gave valuable information into the behaviors of the various market segments, departments, and resources.

Outcome

Outcome

  • The training and auditing module provided by us completely standardized their process and eliminated errors
  • The solution automated various operations like students looking for a training course, Certificate generation at the end of the course, receipt & travel management, etc. and thus improved processing speed and accuracy
  • Detailed insights from analytic reports gave valuable information into the behaviors of the various market segments, departments, and resources
  • Enabling the client to easily solve various complexities and meet business goals, the solution improved the efficiency of their employees while accelerating the overall productivity
  • It also helped in optimal utilization of the resources while maximizing ROI, quality of management improving service, and customer satisfaction
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Tech Stack

SQL Server
SharePoint Server

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