Case Study Details

 

KCS crafted an intuitive disease management WhatsApp Chatbot for renowned India-based pharmaceutical company

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Client Background

Client Background

Established in 1980, the client’s company is one of the leading pharmaceutical companies in India. The company is on a mission to fulfill the ever-changing medical and social needs by offering a comprehensive pharmaceutical value chain stretched across the globe. Over the years, the client’s company has evolved organically and through procuring and growing its product portfolio and operations. The company has a global presence in more than 85 countries such as North America, Europe, Asia-Pacific, and CIS and MENA countries.

Objective

As this was the client’s first system, they reached with a requirement to develop a WhatsApp Chatbot that helps people suffering from anxiety, depression, and comorbidity. They needed a chatbot that can answer frequently asked questions regarding these diseases and reply to more appropriate answers based on the medical advice given by popular doctors.

  • Country
    India

  • Industry
    Pharmaceutical

  • Solution
    Digital Transformation, Product Engineering

Challanges

Challenges

Because this is the client's first system, he or she has encountered a wide range of difficulties when manually handling things. The following are some of the most important challenges:

  • The client was unable to reach global patience
  • The client was finding it difficult to spread its services beyond the geographical limitation
  • The client was unable to serve answer all the post-consultation-related queries
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Solution

Experts at KCS thoroughly analyzed the client’s requirements and did profound brainstorming for the same. Here are the solutions that KCS offered to the client:

  • KCS’s experts developed AI-powered WhatsApp Chatbot
  • The client is now able to answer all the post-consultation-related queries
  • The chatbot enables the client to answer all the questions related to anxiety and depression
  • The chatbot makes the client able to give 500+ answers related to depression and anxiety

Case Study Solution

Project Highlights

Keyword catches

Keyword catches

Answering mental health queries

Answering mental health queries

WhatsApp integration

WhatsApp integration

KCS Approach

KCS Approach

Our experts crafted a powerful AI powered-chatbot that is proficient in answering all the queries related to mental health and anxiety and depression. The use of PHP language helped the chatbot in being intuitive and give a quick reply to all the user's queries. Natural Language Processing allows the chatbot to mimic human conversation. If the chatbot is unable to answer patients’ queries, it immediately shares the question with the medical advisor via email and requests them to add more information related to patients’ queries.

Outcome

Outcome

The chatbot developed by KCS created a huge positive impact on the users as well as the client. More than 20 psychiatrists contributed from various parts of India guided us while developing the chatbot. This disease management WhatsApp chatbot is proved to be one of its kind in the pharmaceutical industry. The chatbot is also capable of answer 500+ answers related to anxiety and depression. Using this chatbot, patients and users can get an answer to all the post-consultation queries such as “I am suffering from X mental ailment, can include this particular item in my diet plan, should I perform yoga or exercise, etc.” The chatbot is already deployed over WhatsApp and is used by hundreds of patients all over India.

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Tech Stack

PHP
WhatsApp Integration

Global Presence

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