Case Study Details

 

KCS delivered Intranet system to USA’s leading retail chain company for streamlining employees' collaboration

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Client Background

Client Background

The client is managing one of the fastest-growing retail chains in the United States of America. The company has multiple stores in various parts of the USA and Canada. The company is selling various products such as furniture, electronics, etc. to its customers. The client has also partnered with some of the popular furniture and electronics manufacturing companies in the USA.

Objective

The client already had a system that was not performing as per their expectations. They reached KCS with a requirement to develop whole new document management and intranet system which will help their employees to communicate, collaborate, and share content hassle-freely.

  • Country
    USA

  • Industry
    Retail / FMCG

  • Solution
    Digital Transformation, SharePoint

Challanges

Challenges

  • The previous system was old and performed poorly
  • The “search” facility in the previous document management system was also not working accurately
  • The previous system was static and lacked features that were necessary for a document management system
  • The company was planning to replace their communication tool Facebook Workplace with a new one
  • The company wanted to connect those users who did not have an official company email address
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Solution

  • We decided to develop a web-based Intranet system comprising of document management, collaboration tool, and central location for news and company updates
  • The solution was built such that it could be upgraded in the future if the client so desired
  • Using this system, the client could store, create and manage unlimited documents, news, quick links, image/video gallery, look up fellow employees, and could collaborate with them too
  • Using this intranet system, multiple users can easily collaborate and work on the same file
  • We replaced the client’s previous collaboration tool Facebook Workplace with Yammer
  • Yammer made it easy for the client to post updates, generate interest, and increase engagement in the company

Case Study Solution

Project Highlights

Intranet system

Intranet system

Document management

Document management

Latest Collaboration Tool

Latest Collaboration Tool

Simplified content/file sharing

Simplified content/file sharing

KCS Approach

KCS Approach

Using Microsoft 365 SharePoint, programmers at KCS developed a powerful document management system for our client. We developed a dynamic intranet system that can store, create and manage unlimited documents, news, photos, videos, events, presentations, and a lot more. We replaced the client’s previous collaboration tool with Yammer that helps to post updates, generate interest and increase engagement in the company.

Outcome

Outcome

  • Our solution streamlined the client’s daily tasks
  • The client had already implemented the new intranet system in their business and shared positive reviews for the same
  • Using the new intranet system, the users are now able to store can create and manage unlimited documents, news, photos, videos, events, presentations, and a lot more
  • Employees can also access the new intranet system from their tablets and smartphones
  • The user base is now able to send messages and updates related to their company using Yammer
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Tech Stack

MS 365 SharePoint
Yammer

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