Case Study Details

 

KCS enhanced the customer experience of an entertainment and gaming zone multiplex by serving them an automated online ticket booking system

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Client Background

Client Background

The client is holding a multiplex in Jalandhar which has become the hub for cinemagoers. It is the best place to check out all the latest movies in the city and includes top Safety Measures.

Objective

The client was seeking the digital solution for their theatre business that customers can utilize to the fullest according to their needs, also to manage inventory for the food court while saving them time and money of the customers. They approached us with the idea to develop an automated online ticket booking system.

  • Country
    India

  • Industry
    Media & Entertainment

  • Solution
    Mobility

Challanges

Challenges

Following are some common challenges faced by the client and customer:

  • Ticket generation along with the management of the film schedule was a very tedious task for the client
  • The manual ticket booking system generated lots of errors and the entire process of ticket booking was time-consuming
  • The absence of proper brand awareness and visibility resulted in lesser customers
  • The customers faced a lot of inconveniences while standing in long tiresome queues outside the theatre for collecting the tickets
  • The customers had to compromise with their choice because they were not able to book their seats in advance
  • The client was losing his customers because of the delays and manual errors
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Solution

After analysing the client's existing system and keeping their expectations in mind, KCS proposed the following solutions:

  • Online ticket booking solution offers an all-embracing and versatile POS module that includes booking as well as blocking and payment facilities to enhance the customer experience
  • The client and customers are able to access the online ticket booking system on both mobile and web
  • Customers are capable of booking their choice of seat in advance
  • The solution streamlines the overall ticket generating and management processes
  • The solution strengthened clients' internet presence that allowing them to acquire new customers and retain relationships with the existing ones
  • Now customers can book their tickets online thus eliminated the hassle of standing in long tiresome queues outside the theatre for collecting the tickets

Case Study Solution

Project Highlights

Box- office Point of Sale System

Box- office Point of Sale System

Mobile and Web-based Application

Mobile and Web-based Application

Concession Management System

Concession Management System

KCS Approach

KCS Approach

The client approached KCS to not only revitalize and build their brand presence but also automate their ticketing process, implement digital marketing campaigns as well as promotions to attract traffic and offer innovative solutions to help them manage their multiplex efficiently.

Outcome

Outcome

The new website is robust with an elegant, on-brand design, an extremely versatile content management system, and subtle animations throughout the site. Whereas the mobile application is alluring, up-to-date, customizable according to the requirements as well as user-friendly in order to provide the best to the customers.

KCS provided an online ticket booking solution that helped clients handle the rush hours, and is quick enough to respond to user requests as well as is reliable, fast and intelligent. We offered affordable as well as out of the box solution to the client that undoubtedly helps them to develop their business effectively.

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Tech Stack

Android
IOS
WordPress

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