The client was aiming for a scalable and automated solution for their gold and silver metals-related eCommerce company. They approached us with a concept to upgrade their existing web app.
Digital Transformation, Design Solutions
The client was previously utilising a system that was not entirely automated and had certain flaws. As a result, a customer had to deal with several challenges; we've compiled a list of some of the most typical issues that the client had to deal with.
- Traditional systems increased paperwork, expenses and manual errors
- It involved a tiresome spreadsheet with manual entry of various data such as metal purchase, sales, revenue, storage fees etc.
- Historic data identification was cumbersome and time-consuming for the client
- Lack of synchronization and coordination of metal storage data
- The current website was outdated, and a rebrand of the entire website was required to reflect the brand and values in a better manner
KCS's developers supplied the following solution to the client after retaining all of the client's challenges in the kernel and after a thorough understanding of the requirements:
- Through the enhanced web app client is able now to view the different status of the Gold/Silver metal including the pending, confirmed, out to the bank and delivered orders. They could also view Gold & Silver rates, perform calculator checks, view sales, products and stock.
- The client can now easily get insight into revenue generated through sales
- Through a user-friendly website, users can comfortably buy different Gold & Silver metal
- The users can view their personal details, the order history and payment voices on the go
- The web app enabled two payment options to the users including credit card payment and bank transfer
- Whenever the customer wants to withdraw the Gold or Silver, he will request it from the site. The bank users can easily see these meetings in the calendar for quick scheduling of time
- After logging in, the users can see their annual storage fees for the Gold & Silver storage. The solution also enables the customer to view their storage history
Role Base Access Rights
Online Purchase of Gold/Silver
Retrieve live metal rates hourly using API
Fee Calculator to store metal in Banks
Online Payment using payment gateways
Custom Plugin to calculate actual fees of storage
Dashboards / Reports / Graphical Data Representation/ Email Notifications
KCS provided a simple and collaborative way for the client in order to solve their everyday business problems. We worked comprehensively with them to carefully understand their functioning, customers, bank users and metal suppliers to frame the most accurate solution.
At KCS, we tackle every project with passion and determination while striving hard to come up with the most innovative solutions. We created a bold, bright, simple yet user-friendly solution. Our modular approach completely standardized the client’s process and eliminated the errors. The solution automated various processes like metal storage, data synchronization, the status of orders including pending/confirmed/out to bank/delivered, stock status etc. Detailed reports gave valuable information about the revenue, sales, total products and live prices of the metal.
The client wanted to rebuild their brand visibility and render maximum benefits to their customers. Team KCS managed to design and provide stellar a web application to professionally position the client’s service offerings while managing critical issues immediately. We build strategic, engaging experiences that reinforce credibility, communicate key messages and turn prospects into profits.
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