Case Study Details

 

KCS provided Managed IT Services & end-to-end support to a US-based retail furniture giant leveraging the Google Cloud Platform

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Client Background

Client Background

Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. It manufactures and distributes home furniture products all across the world through its different stores, independently owned and located in the US, Canada, Mexico, Japan, etc.

Objective

The client already adopted the Customer 360° view platform to implement a centralized approach in all the stores. But they lacked a reliable support system due to which they were deprived of long-term business benefits. Therefore, they came with the idea of end-to-end support and manage IT services.

  • Country
    USA

  • Industry
    Retail / FMCG

  • Solution
    Cloud, IT Infrastructure, Google Cloud

Challanges

Challenges

Before approaching us, the client has faced several challenges while operating. Here is a tiny list of the challenges.

  • The client was unable to get information about the successor or failure of the operation
  • The client was facing difficulties in the process to resolved technical glitches in databases such as storage issues, link updations, problems while uploading a new database, malfunctioned web portal links, inappropriate coding and much more
  • The lack of proper guidance for using and maintaining the web platform was producing many more problems for the client
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Solution

Experts at KCS analysed the requirement of the client and structured an entire suite of managed services rendered the following solution:

  • We enabled daily notification via mail to get informed about the success or failure of the operations
  • We added a cloud monitoring solution that eliminated the various technical glitches the client was facing
  • KCS provided in-depth guidance, systematic training, and off-site support to help the client sustain adverse conditions while ensuring 0% data loss or data corruption

Case Study Solution

Project Highlights

Data Ingestion Support and Managed Service

Data Ingestion Support and Managed Service

Cloud Monitoring

Cloud Monitoring

Implementation & Training Support

Implementation & Training Support

KCS Approach

KCS Approach

The entire solution roadmap had a 3 phased journey. And in the final phase of the solution wherein the individual components of the GCP platform and web frontend were monitored and managed.

Outcome

Outcome

  • Our separate teams for data ingestion support, cloud monitoring, and training support deployed best-in-class solutions that enabled a high adoption rate
  • Greater progress in key marketing & Campaigning goals, business analytics, productivity, and profitability
  • Higher customer engagement and retention rate
  • Centralized approach on spends as per regional segments, product segments, etc.
  • Amplified Brand Reputation
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Tech Stack

Google Cloud Platform

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