Case Study Details

 

KCS rendered Digital Solutions to India’s leading country club for automating membership management and club operations

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Client Background

Client Background

Club 07 is one of the largest leisure clubs in India. It was established with a vision to enrich and offer a larger-than-life leisure club experience to its members. Club 07 aims aim to be constantly known as the giver of happiness for a lifetime. In addition, the club is popular for providing a pollution & stress environment and extends an opportunity to explore style quotient and providing surplus fascinating avenues to rediscover one’s self.

Objective

The client reached us with a demand to Build the most innovative and reliable platform with the latest technologies and monitoring tools. They are required to integrate distinct data and operational tasks while reducing manual errors.

  • Country
    India

  • Industry
    Hospitality & Leisure

  • Solution
    Digital Transformation, Mobility,
    Product Engineering

Challanges

Challenges

  • The existing system was not up-to-the-mark and had some loop-holes
  • There were bugs and data security issues in the existing system
  • Lack of a proper system to manage club member’s registration, entry/ exit, and activity programs, tracking of membership fees, and maintaining records
  • Without any software managing user subscription details, their activities/ facility usage was a tedious task
  • Cumbersome manual operations required more manpower and also created a lot of errors
  • Lack of advanced technology to:
    1. Manage Complaints/ Feedbacks/ Suggestions
    2. Manage credit limits of members
    3. Manage date wise cash transactions, members/ customer transactions
    4. Inventory management was a challenge
  • Room/ Movie/ Facility bookings, check-in/ check-out track was a challenge
  • The complication in getting annual fees charges according to the membership of a particular member
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Solution

  • The client wanted to render a world-class Customer Experience while building powerful relationships with the customers
  • They wanted to centralize all their data and automate their daily administration operations
  • They also wanted to manage the details digitally of all users such as guests, club members, and admins, posting club activities, booking activities, managing memberships, emails, generating reports about activities, and maintain the history for the members
  • Designed specifically to manage all the activities through a single application, our solution had dynamic features and multiple functionalities that could fit 80% of the client’s basic needs, and remaining 20% we offered a customized solution
  • With the cross-platform device, the client and its members were able to access the system from anywhere, anytime
  • With mobile, desktop as well as a web application, the device barrier was eliminated with the platform accessible on any device
  • The hassle-free solution for the admin/ managers to manage the club operations along with role-based user access and modules
  • The system helped in the seamless management of various activities in the club program right from bookings, entry/ exit, amenities usage, and generating reports
  • The responsive web application and mobile application enhanced customer experience
  • Users can now easily book rooms, movie, or any facility on the go without any trouble
  • They could browse through various subscription packages, filter activities, receive daily notifications, pay bills online, etc.
  • Manual interaction with the members was reduced, which in turn reduced cost on human resource
  • The automated, scalable and intelligent system helped in generating real-time reports using business analytics with a graphical view
  • With payment gateway on the mobile application – it enables easy billing as well as payment recovery
  • Our team provided 24x7 support to solve all technical as well as operational issues

Case Study Solution

Project Highlights

Personalized Dashboard

Personalized Dashboard

Activity, Accounts & Packages Management

Activity, Accounts & Packages Management

Invoice & Receipt management

Invoice & Receipt management

Membership/ corporate membership/ user registration, entry/ exit management

Membership/ corporate membership/ user registration, entry/ exit management

Facility/ Room/ Movie/ Event Online Bookings

Facility/ Room/ Movie/ Event Online Bookings

Online Payment

Online Payment

Remote Monitoring

Remote Monitoring

Daily notifications

Daily notifications

Service Zone Specific Views

Service Zone Specific Views

Gate Entry/ Exit management

Gate Entry/ Exit management

Online room booking

Online room booking

Online movie booking

Online movie booking

KCS Approach

KCS Approach

Enabling IT Modernization, our client was able to keep up with its rapid rate of growth while enhancing customer experience. A shift to a completely integrated system was a challenge for us which we successfully did in less than a month.

Outcome

Outcome

  • Within no time client was using a new revamped system along with hardware integrations across the club for easy member entry/ exit verifications and other facilities
  • The client’s one-time investment enabled them to function smoothly and also reduced their inaccuracy
  • Moreover, our solution elevated the client’s security to the next level. We provided feature training to all the employees of the client for utilizing the eCube facilities to the fullest
  • Our after-sale services helped the client easily adapt to the new technology. After installing eCube, more than 6000 members are enjoying this facility for carrying out the various task and staying updated with all the activities of the club
  • Also, on average every year more than 500 members enrolled in this club
  • We have extensively integrated lead generation opportunities and technological development throughout the project and focused on generating a world-class journey for our client
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Tech Stack

ASP.Net
MVC
WPF
Winforms
Android
iOS
WCF
Web API
Windows service

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