Case Study Details

 

Optimized infrastructure and improved efficiency through information technology for Municipal Corporation of South Africa

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Client Background

Client Background

The largest metropolitan areas are governed by metropolitan municipalities, while the rest of the country is divided into district municipalities, each of which consists of several local municipalities. Metropolitan municipalities govern large densely urbanized regions that encompass multiple centers with close economic linkages, i.e. metropolises. Metropolitan municipalities are unitary authorities responsible for all local government functions within their areas.

Objective

The main objective of the project was to build a dynamic web as well as a mobile application that could integrate various services offered by the client. The client also wanted to innovate faster to keep up with the increased demand as well as depicting the real quality they were offering to their customers. The core heart of the project was the management of general bills and integration of 3rd party partners with the customers.

  • Country
    South Africa

  • Industry
    e-Governance

  • Solution
    Mobility, Automation, Digital Transformation, IT Infrastructure

Challanges

Challenges

  • Lack of visually appealing online presence to better reflect the services and innovative solutions offered by the firm
  • Needed a powerful app to minimize the physical need for manpower
  • Integrate various operations under a single window to render a high-quality customer experience
  • Difficulty in tracking the complaints and reports of the customers was experienced by the client
  • Complexity was experienced in improving the link between customer feedback and their operations
  • It was a challenging task for the client to discover the important touchpoints of the different kinds of services they offered
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Solution

We provided a simple white label solution and a collaborative way to Features: the client in order to solve their everyday business problems.

  • A polished service section was designed that intuitively guides the customer about each service provided by the client in detail
  • We also integrated a proper Analytics tool so that the information provided by the client is converted into data
  • Minimalistic yet informative as well as modern yet familiar and user-friendly App was designed
  • We created elegant containers that force each disparate graphic and content into the predetermined theme of the app
  • The UI designers acutely worked on designing every element offering variety of user-friendly features
  • We fulfilled the primary requirements of the client by offering alluring App Design, Information Architecture, UX as well as content strategy along with Quality Assurance, User Centricity, and Speed Optimization
  • Display of the rich content was available to the high-end users
  • Each user/provider who registers on the app gets an individual profile, where he can view his own data and services while communicating with them in the group chatbox

Case Study Solution

Project Highlights

Dynamic dashboards

Dynamic dashboards

Contact Group Management

Contact Group Management

Sub Group Management

Sub Group Management

Profile Management

Profile Management

Chat Options

Chat Options

Chat and Issue History for the user to preview

Chat and Issue History for the user to preview

Direct Interaction with the 3rd party Partners

Direct Interaction with the 3rd party Partners

Buying prepaid Services

Buying prepaid Services

Management of Issues

Management of Issues

Daily Notifications for recent updates

Daily Notifications for recent updates

Online Payment Integration

Online Payment Integration

Vehicle Licensing

Vehicle Licensing

Finding Post Office

Finding Post Office

App Usage Analytics

App Usage Analytics

Communication Management

Communication Management

Service Outage Calendar

Service Outage Calendar

KCS Approach

KCS Approach

Our solution was bold, bright, simple, and user-friendly that helped the client simply access real-time widespread information. It built strong customer relationships as they were able to provide feedback within their comfort zone. Their service offerings were professionally positioned and critical issues could be sent for instant recovery.

Outcome

Outcome

  • Successful companies genuinely want to grow and provide the best to their clients
  • Our application brought both; the customers and the firm together, enabling a blend of client recovery and opportunity with a highly efficient cost-effective mobile engagement tool
  • Our white label solution elevated the client’s progress. It also represented the client’s establishment in a professional and concise manner
  • As a result of our strategic solution, the client was now experiencing unmatched credibility, communicate key messages and turn prospects into profits
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Tech Stack

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iOS
DotNet
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