Case Study Details

 

Redefining and curating proactive healthcare and patient engagement-as-a-service for Asia's largest civil hospital with mobility solution

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Client Background

Client Background

The client is operating Asia’s largest Civil Hospital that provides facilities for specialised diagnostic, therapeutic and rehabilitative patient care.

Objective

The client was looking for a way to bridge the gap between healthcare practitioners and patients while also improving their overall experience. Therefore, they got in touched with us to develop an app that automated the manual booking process, helped patients with in-detail information about the specialists associated with the hospital as well as improved the quality of care & internal operations.

  • Country
    India

  • Industry
    Healthcare

  • Solution
    Mobility

Challanges

Challenges

Following are some major challenges the client had faced before adopting the digital solution for their healthcare

  • The client was providing a complex method of booking appointments thus patient had to follow long queues for an appointment
  • The client was facing difficulties showcasing the various services they offering and schemes
  • It was a challenge for the client to simplify the patient’s operation to save their time and effort
  • Due to the large structure of the hospital, it was difficult for the patients to search for a particular department and to make this process easy was a challenge for the client
  • It had turned into a hassle for the client to spread the latest news or any kind of information
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Solution

After analysing the client's needs, the KCS developers produced the following solutions:

  • The app provides relief to the users from tiring and long waiting hours. Users can seamlessly book free appointments at their fingertips with this mobile app
  • With the help of this app, users are able to view the location of any particular department of the hospital through a map saving their precious time
  • The users can simply find a list of specialists and the available doctors on the app while looking for an appointment
  • The app allows the users to get up-to-date information and updates about all the health schemes like Rashtriya Swathiya Bima Yojana, Janani Shishu Surakhsa Karyakram, Mukhyamantri Amrutam Vaatsalya Yojana and so on
  • The App provides easy and customized health tips to the users to stay active and healthy all day enabling a better lifestyle
  • The users can avail latest updates and news of the hospital to stay up-to-date with the hospital activities

Case Study Solution

Project Highlights

Appointment Booking

Appointment Booking

Hospital Route Map

Hospital Route Map

Gallery

Gallery

Super Specialty Services Info

Super Specialty Services Info

Patient Welfare Centre Info

Patient Welfare Centre Info

Vaccination Centre Details

Vaccination Centre Details

Hospital Statistics

Hospital Statistics

Daily Health Tips

Daily Health Tips

Regular Updates

Regular Updates

KCS Approach

KCS Approach

The app was created by KCS's engineers with the goal of making users' lives easier while also increasing patient involvement. The app renders a new dimension to healthcare with its distinct features ranging from booking appointments to calling various departments, to exploring hospital maps.

Outcome

Outcome

Our stellar solution fulfilled all the requirements of the client along with improving the operations as well as the quality of the service provided. Also, the app enables the user to find a list of specialists and their availability makes it easy for them to book their appointments. The hospital map allows the client to find various different depart easily at their fingertips.

Our solution is available in two languages which makes it more user-friendly. Our stellar solution has received good ratings on the Google Play Store. It enables the users to gain all the insights and updates about distinct hospital schemes, blood donation and daily health tips while allowing the users to contact the hospital and various departments.

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Tech Stack

Android
.NET

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